Charlotte WitsoinWe are Citizens AdviceRoyal Mail has breached its public service obligations, but regulator Ofcom is nowhere to be seenRoyal Mail bosses admitted last week the company has breached its public service obligations. Royal Mail is required by law to deliver…4 min read·Feb 28, 2023----
Charlotte Witso3 ways Ofcom put people at the heart of its postal regulations— and what the regulator should do next to protect post consumers in a cost of living crisis6 min read·Aug 3, 2022----
Charlotte WitsoinWe are Citizens AdvicePaying more for less? Stamp prices have gone up — again.Sending a card to a friend? Returning an application form by post? From today, a first class stamp will cost 95p, up from 85p yesterday.3 min read·Apr 4, 2022----
Charlotte WitsoinWe are Citizens AdviceHas your post from Royal Mail been delayed? Here’s what you can doThroughout the pandemic, posties have worked hard to make sure we can all stay connected. Post is a lifeline for many, it connects us with…3 min read·Jan 13, 2021----
Charlotte WitsoinWe are Citizens AdviceWill post always be affordable and universal?Why Ofcom and Royal Mail should put people’s needs at the heart of our postal services.5 min read·Oct 21, 2020----
Charlotte WitsoinWe are Citizens AdviceHome deliveries aren’t working for disabled peopleWe spoke to disabled people about their experiences — here are 5 of their stories3 min read·Dec 5, 2019----