Chase ClemonsinSignal v. NoiseA New Approach to Feature RequestsHow we track customer feature requests at Basecamp.9 min read·Jan 3, 2018--10--10
Chase ClemonsinSignal v. NoiseHow We Work — Tracking the BugsAn inside look at how we handle bug tracking with Basecamp 3.3 min read·Dec 14, 2016--4--4
Chase ClemonsinSignal v. NoiseHow We Work — The Support TeamAn inside look at how our support team uses Basecamp 3.5 min read·Nov 28, 2016--7--7
Chase ClemonsThe Support Ops Book ClubShow notes and thoughts from episode #125.2 min read·Sep 30, 2016----
Chase ClemonsChicken Coops and GoalsShow notes and thoughts from Episode #1212 min read·Aug 11, 2016--2--2
Chase ClemonsTwo Quick and Easy TweaksShow notes and thoughts from Episode #1202 min read·Jul 26, 2016----
Chase ClemonsIt’s Okay Not to KnowBut don’t leave a customer without an answer.1 min read·Apr 5, 2016--2--2
Chase ClemonsinSignal v. NoiseThe Lost Coffee OrderA great experience even when things went wrong.2 min read·Mar 28, 2016----