Chase ClemonsinSignal v. NoiseA New Approach to Feature RequestsHow we track customer feature requests at Basecamp.Jan 3, 201810Jan 3, 201810
Chase ClemonsinSignal v. NoiseHow We Work — Tracking the BugsAn inside look at how we handle bug tracking with Basecamp 3.Dec 14, 20164Dec 14, 20164
Chase ClemonsinSignal v. NoiseHow We Work — The Support TeamAn inside look at how our support team uses Basecamp 3.Nov 28, 20167Nov 28, 20167
Chase ClemonsThe Support Ops Book ClubShow notes and thoughts from episode #125.Sep 30, 2016Sep 30, 2016
Chase ClemonsChicken Coops and GoalsShow notes and thoughts from Episode #121Aug 11, 20162Aug 11, 20162
Chase ClemonsTwo Quick and Easy TweaksShow notes and thoughts from Episode #120Jul 26, 2016Jul 26, 2016
Chase ClemonsIt’s Okay Not to KnowBut don’t leave a customer without an answer.Apr 5, 20162Apr 5, 20162
Chase ClemonsinSignal v. NoiseThe Lost Coffee OrderA great experience even when things went wrong.Mar 28, 2016Mar 28, 2016