Do you think “we are sorry” is OK/works the same?
Camille Emefa Acey

I think that, in a lot of contexts, “we” spreads the blame and waters down the statement. However, in a general message (such as a downtime notice, etc) I can see how it would be more appropriate. It also depends on your culture here as well! Is support a general “we” — or does each person have a more unique identity? :-)

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