The Burger Ballet! A symphony of efficiency. I’m gushing on the inside. Operations strategy thrives in creativity, this does NOT need expensive tools which can be solved with a white board and an excel spreadsheet or a tennis court and chalk. This bootlegger’s approach by Dick McDonald, played by Nick Offerman, is masterful though I doubt the character’s management techniques would get very far with Millennials today — “Keep the tray level! Tuck in!” and “Assume battle stations! Pickle and pickle and MUSTARD!”
Phone etiquette goes a long way, as Leonardo D’s character Jordan Belfort shows off in Wolf of Wall Street. With Slack, Asana, Monday, Email, etc many people hesitate to pick up the phone and the nostalgic twist of a little trading floor chat reminds of a simpler time(the roar of guys screaming back and forth would probably be more accurate than a dead quite office tbh). Another lesson of note — the 1980’s was a time of biotech and electronics on the NYSE, and many companies named or renamed themselves to sounds like they were in these ‘sexy’ industries — “Aerotyne” gives a suggestion of aeronautics. In fact, companies with names including the word electronics or something sounding vaguely scientific actually had a better IPO that those without! (I can’t find a source and have to stop writing now, but I swear this is true).
In agency land, a pitch meeting has to be one of my favourite places to go. Don Draper in Madmen is a master story teller, talking about Teddy The Greek Copywriter at his old fur company. From this, I realise that everyone has personal touches from their own unique experiences that makes the narrative brighter. Sometimes I’m mid sentence and think “Will anyone care about Mac the security guard at the Chrysler Building whose Flushing Queens mother inherited my office Palm tree when I left?” As Don says, details like this ‘take us places where we ache to go again’. Oh my IKEA Palm ... Last note — Reconsidering the ‘wheel’ into a ‘carolsell’ . 🤯 Mind blowing.