You’re finally walking into the room to start the interview, with your script in hands. It’s time to meet the user and make sure they feel as comfortable as possible being interviewed — a situation that can make most people nervous.
Asking the right questions during user research, interviews and testing
Fabricio Teixeira
2K25

I’ve found that taking a more fluid approach, memorizing a basic skeleton of a a script and organically navigating the questions as you observe behaviors, may honestly be a better approach since it can seem more casual.

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