Chris HickenCSMs: Considering a horizontal move to progress your career? Read this first.In recent years I’ve had a number of former colleagues and mentees ask whether Customer Success is a good career-and if so, how they can…Apr 14, 2020Apr 14, 2020
Chris HickenI’m sorry, but “lack of adoption” and “lost champion” aren’t reasons for customer churnAfter interviewing dozens of CCOs and VPs of Customer Success, I realized that almost every company reports the same reasons for churn…Mar 30, 2020Mar 30, 2020
Chris HickenDay 1. Product idea. Day 2: Core valuesA step-by-step on how we brainstormed, evaluated, and finally landed on Nuffsaid’s three core values.Mar 23, 2020Mar 23, 2020
Chris Hicken[Podcast] Product Usage as a Vanity MetricWhen evaluating customer health, companies tend to instinctively over-index on product usage. Here’s a better approach.Mar 17, 2020Mar 17, 2020
Chris HickenOur step-by-step strategy for raising a $4.3M seed roundLast month we announced our $4.3M seed round. Here’s what I’ve learned about starting a company and raising early-stage fundraising.Mar 13, 2020Mar 13, 2020
Chris HickenWhy Customer Success Leaders Aren’t Getting a Seat at the TableProduct usage as the main indicator of renewal rate is dead. Like NPS, it’s a vanity metric that isn’t actionable.Mar 11, 2020Mar 11, 2020
Chris HickenThe Path To Becoming The Most Important Member Of The Executive TeamLet’s start by acknowledging that Customer Success teams always have the coolest people in the company.Mar 9, 2020Mar 9, 2020
Chris HickenThe ultimate guide to becoming an email ninjaA comprehensive walk through of email techniques to dramatically improve your productivityDec 26, 2016Dec 26, 2016