…s that social pressure—meaning contact from people, not bots—is the best way to get people to vote. In 2008, a group of researchers from Yale and the University of Iowa sent voting brochures to people’s homes. One set of the mailers listed the names of people in the neighborhood and a rundown of whether they’d voted in the last three elections. The houses that got the veiled threat (your neighbors will know if you misbehave) had “substantially higher turnout” than the homes that got normal voting information.
Speaking of 18F, check out their blog post about using emoji reactions for knowledge management. They tag all “evergreen” content found in channels with
:evergreen_tree:, and use a search query like the one mentioned above to find new messages worth codifying in their handbooks. At Slack, we do something similar, where anyone can tag a message with
:notebook: to indicate it might be worth adding to the company’s internal documentation.
We have over two dozen triage channels at Slack with names such as
#triage-sales, where teams handle thorny problems. To make it easy to scroll through and spot major problems, we use emoji to precede messages. A
:red_circle:, for instance, denotes an urgent problem, while
:blue_circle: indicates a non-urgent question. A
:white_circle: means someone is seeking some feedback. We even wrote a custom bot to remind us about requests that are still unanswered hours later.