…resolve such issues. One should especially master controlling anger, as it is a very toxic feeling. What angers you controls you, you become its slave, free yourself from the chains of anger to live a free life.
…thing you would like them to do when they come into work in the morning is write down the question, How did I positively impact one customer, today?
Success isn’t about knowing more. It’s about acting on imperfect information. You’ll learn more by doing than you ever will by reading. Making decisions takes logic and reason. Acting on those decisions requires emotion. Those are two …