He doesn’t know that, and so what he feels like is that he’s a bad person.
Jessamyn West, Technology Lady
Jessamyn West

I love this, it’s such an empathetic observation. Imagining your patron is experiencing this really does put the “reference” conversation in perspective. It’s so hard (for myself even) to separate yourself from the machine and not feel like *you’re* the problem.

One clap, two clap, three clap, forty?

By clapping more or less, you can signal to us which stories really stand out.