Christine J. CrandellHow Work Gets Done in the “Now” NormalSince the dawn of automation, the focus has been on increasing productivity. Frederick Taylor, a pioneer of efficiency, started the…Jul 1, 2020Jul 1, 2020
Christine J. CrandellSix Megatrends of the New NormalAs the old saying goes, “When we plan, the Gods laugh.”Apr 25, 2020Apr 25, 2020
Christine J. CrandellOur World went Virtual OvernightToday, I reconnected with Mike Gospe of Kickstart Alliance. Somehow, over the years, we fell out of touch. Oddly, then again, maybe not…Mar 20, 2020Mar 20, 2020
Christine J. Crandell4 Predictions: How Will Data Impact Customer Experience (CX) in 2020?Will you know your customers any better in 2021 than you do now?Mar 5, 2020Mar 5, 2020
Christine J. CrandellHow One Australian Innovation Expert Successfully Navigates Washington DCI had the pleasure to meet with Nicole M. Forrester. She is the Director of Intergovernmental & Philanthropic Partnerships for CSIRO…Feb 27, 2020Feb 27, 2020
Christine J. Crandell95% Agree: Customer Experience Is Key to Unlocking GrowthIf growth is a challenge, what is the solution? Those polled said fixing B2B’s broken buyer journey is critical for revenue growth.Feb 14, 2020Feb 14, 2020