Christopher JohnDemocratize Conversational AI Training with QAiConversational AI and Intelligent Virtual Agents are powered by machine learning algorithms. In order to perform effectively and deliver a…Jun 1, 2022Jun 1, 2022
Christopher JohnCustomer Service CoE in the Travel & Hospitality IndustryMark is taking a much-needed vacation after five years. He contacts his favorite hotel to make reservations. To his surprise, the sales…May 19, 2022May 19, 2022
Christopher JohnThe need for multichannel customer experience for businessesA while ago, most companies depended on a single channel approach to assist, and communicate with their customers. This was before the…May 12, 2022May 12, 2022
Christopher JohnHow to set up a CoE for Customer Service in your industry?Understand the importance of a Center of Excellence (CoE) for customer service & learn how to set up a customer service COE in your…May 9, 2022May 9, 2022