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When the lock down began, the client that I contract for put my team in charge of helping staff get items from their desks. We were provided a spreadsheet that is populated by google form submissions and were instructed to monitor the spreadsheet for any updates, then send an e-mail to the requester.

This strategy would include the repetitive work of generating a new email, typing a message saying “Hello so and so, we got your form submission” and including what they requested. It may take anywhere from five to fifteen minutes to type up the email depending on our typing speed. It would also have to be formatted and proof read to avoid typos. …

Christopher Holmes

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