Usability Test Process Blog
Designing Usability testing and do the testing
The first step of our process is to design this testing. For the questions part, we picked three practical questions to test three functions which are necessary for users’ daily life. We want to test if they are easy for users to use. Our datas are error rate, completing time and satisfaction. These can reveal if users are feel comportant and convenient to use those functions. The users we choose are all college students. They live in fast-pace lives and use the microwave very often. Second step we came up with our introduction of scenario for users. And wrote down the specific question we needed to ask users. Reasons to do these are to let users know their tasks and give the real feedback about functions. Third step is to invite users to do this test.
So what A:
Problems and Future improvement
When I was executing the test, my users thought it is a test for them. Although I already told them it was to test the usability of the microwave but to test theirs, they still thought we were testing their abilities to solve these questions. In this way, they felt a little anxious about the tests so the testing result can not reveal the real situation and real usability of microwave. In the future, I may tell them a better scenario to let them think it is just a test of usability of microwave.
I think this technique is really great and necessary. Because it will help designers and companies to know what users think of their products. Every product is user based. If users don’t like this product, they will not buy it and company can’t not make money of it. So before the product releases, the most critical step is to run usability test. For example, before a new cellphone releases, researchers need to run usability tests for this cellphone. It would help them to know if this cellphone is good to use for users. If it is not that good, researchers can re-design some parts of it and company won’t experience financial loss.