The United Story Isn’t About Customer Service. It’s About Class Warfare.
Paul Constant
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Several years ago, I was on a plane. As I was waiting to take off, I was reading a book. With the first class section in my periphery I read: “..if you pay attention to the one who wears the fine clothing and say, “You sit here in a good place,” while you say to the poor man, “You stand over there,” or, “Sit down at my feet,” have you not then made distinctions among yourselves and become judges with evil thoughts?” As I looked ahead, I could see that we are guilty of this.

United has procedures for choosing who to remove from the plane if there are no volunteers. The order is “in accordance with UA’s boarding priority.” Meaning that if you have a higher fare class, complex itinerary, gold/platinum status, frequent flier, etc. you are less likely to be removed. Unfortunately, being a doctor with patients to see in the morning, isn’t on the list. Have we become so blind as to make everything about the dollar?

Regarding discrimination, our nation has a list of protected legal categories: Race, religion, age, sex, sexual orientation, pregnancy, citizenship, familial status, disability, veteran status, genetic information.

“Social class” or “income” are conspicuously absent from the list. Indeed, to include them would shake the very foundations of our economic system.

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