they will have to be able to switch between detached and participatory ways of knowing
Understanding complexity: A prerequisite for sustainable design
Daniel Christian Wahl

When working with complex problems, say in tech, I have seen the inability to be participatory as the biggest blocker. People want to solve something in a way that is simple and without them being too involved. This is why people hide behind quantitative analytics and avoid qualitative research methods.

To go a step further, we not only need to interact with people to understand what the real problem is, but we need to participate in their lives to truly help solve them.