Safety In Silos
John Cutler

After many failures I’ve concluded that the best possible path to resolving this crazy conundrum is to collect and validate goals and agreements around the organization (or business), the users, and the technology.

Using the design tools of Personas and User flows helps to align these goals. Then, it becomes possible to measure success in the context of “validated outcomes” from particular persona perspectives, business perspectives, and technological perspectives.

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