l Scrum hanya…l-ritual yang kelihatan saja. Mechanical Scrum hanya fokus pada aturan main dan mekanik Scrum saja. Hanya karena saya tahu aturan main sepakbola, belum tentu saya bisa memenangkan pertandingan sepakbola. Hanya karena saya tahu menyetir mobil, bukan berarti saya bisa menjadi juara di Grand Prix F1. Sec…
The concern here is context switching. The two are different kinds of activities, so you might want to consider ways to completely separate them. Some ideas include: rotating a person that is dedicated to support per day / week, or having the team group all support requests / tasks in a specific time of the day. Context switching is another variable.