We’re calling for the Ministry of Justice to use its upcoming consultation on rogue bailiffs to introduce an independent bailiff regulator. This would help protect vulnerable people like John suffering from bailiffs breaking the rules.
The first step was to break down and inspect our processes before we could find a suitable solution. After looking at how our team worked — what was working and what needed to change — we realised we needed a process that could be flexible to our needs.
Many of us have heard of ‘smart homes’ but few of us have ventured further than smart entertainment devices, like smart TVs. The impact of these products is set to reach further than how people watch television, and we’ve been exploring what this will mean for energy consumers.
If we build a visible backlog and workflow, and continuously share our work with each other, we can make even more of those important connections. And for our audiences, that means more joined up, more powerful messages — a coherent story about who we are and what we’re trying to do.
New technologies are already reshaping the energy market. It’s not uncommon for people to have solar panels on their roof, while electric vehicles are more and more widely available. Smart meters are being installed across the country and lots of people have other smart products or…
There’s been a lot of discussion of the role of big data and pricing personalisation when it comes to luxury items like flights and holidays. We wanted to know what it could mean for people when it comes to the essential services they rely on every day and today we’ve published our findings.