Charlotte WiltoninDigital and innovation at British Red CrossTaking a service design approach during an emergency.When any emergency strikes, it’s all hands on deck, which is exactly what happened as we moved to support people arriving from Ukraine. The…4 min read·Aug 15, 2022----
Charlotte WiltoninDigital and innovation at British Red CrossCommunities are complex ecosystems, so we mapped our insights to reflect thisThrough 16 weeks exploring the ‘strengths and needs of the communities’ in Neath, Nelson and Camborne, the team collected almost 2000…8 min read·Jan 20, 2022--2--2
Charlotte WiltoninDigital and innovation at British Red CrossWhy we focused on volunteers when developing a community-led approachThe testing phase of our community-led approach focused on the question “How might we develop and support catalysts for community action?”…2 min read·Nov 5, 2021----
Charlotte WiltoninDigital and innovation at British Red CrossResearching with communities in a PandemicIn the Innovation team, we always put the people we are trying to solve problems for at the heart of our work and decision making. For our…9 min read·Jun 22, 2021----
Charlotte WiltoninDigital and innovation at British Red CrossRedefining ‘the most vulnerable’ and the power of community connectionsIn the weeks before Christmas, our team carried out 47 interviews with individuals in our first 2 locations (Neath, South Wales and Nelson…5 min read·Jan 15, 2021----
Charlotte WiltoninDigital and innovation at British Red CrossScoping our work into a Community Based Approach.Localising humanitarian aid with community-led programs is a hot topic in the media, especially with the rise of movements like Mutual Aid…6 min read·Oct 9, 2020----
Charlotte WiltoninDigital and innovation at British Red CrossUnderstanding the needs of local response groups.Local communities up and down the country have stepped up to the challenge of supporting their neighbours, with Community Response groups…2 min read·Oct 2, 2020----
Charlotte WiltoninDigital and innovation at British Red CrossImportance of word of mouth when contacting our Coronavirus servicesCharlotte is a designer and emergency response volunteer, working in a team researching why people affected by Coronavirus do and don’t…3 min read·Jun 11, 2020--1--1
