Know Your Team is now available for organizations with 1,000+ people. Support hundreds of managers in your organization with our tools and resources for manager development.

What’s the best way to support managers in an organization with 1,000+ people?

You have several options: You could invest in creating homegrown learning development programs for your managers within the organization. Or, you could outsource your new manager training to an external vendor. You could even establish manager peer groups within your organization so that they can learn from one another.

You may have all of the above… or none of the above.

Whichever is your situation in your organization, you may feel that support for your managers is still lacking.

Here’s where Know Your Team can help 😀

Lately, we’ve been working with organizations with 1,000+ people, supporting hundreds of managers in their organizations. Through Know Your Team, we give managers a consistent framework to utilize for foundational leadership skills (e.g., …


Here are the most imperative — and most overlooked — communication best practices for remote teams.

An endless barrage of Zoom meetings. Non-stop Slack pings. This is your new normal, and it feels bleak. You think to yourself: “Communication best practices for remote teams must exist…right?”

You’re having a hard time imagining the way you’re communicating remotely right now is the way you want to continue to communicate at work. You’re drained working remotely, more than you were when you were working in-person — and your team is too.

As we dig our heels into remote work for the foreseeable future, naturally, we ask ourselves: Is there a better way for working remotely? …


12 practices for how to build team morale remotely in the long-term, not as a short-term enthusiasm blip.

Now, more than ever, the question, “How to build team morale remotely?” is one you may be asking yourself.

From your team’s body language on Zoom calls, you can just tell. Folks look work thin. Energy levels are depleted. And if you let yourself admit it, you feel depleted as well.

You’re not alone. Thirty-nine percent of managers in a recent KYT Workshop Live! session with hundreds of managers from around the world, described the current level of morale in their team as “low” (out of 140 participants in the poll).

These are uncertain times. Amidst the pandemic and US election and everyone now working remotely, a swirl of fear, anxiety, and malaise have seeped into many teams. …


Here are 5 practices for giving feedback remotely that help encourage behavior change even at a distance.

“Lost in translation” only begins to describe the perils of giving feedback remotely. How do you tell someone that their tone needs to improve, without your own tone offending them and hindering the likelihood that they’ll want to improve? How do you give corrective feedback to a brand new employee, when the only interaction you’ve had so far is via Zoom one-on-one meetings?

Giving feedback remotely is tough. It’s hard enough telling a coworker something they don’t want to hear without it being through a screen.

Yet, the reality is, with most of us working remotely these days, giving feedback remotely is a critical skill that our teams depend on us for. How else will our team members know what could be better in their performance and the state of progress they’re making if we as leaders do not tell them? …


Want to get the remote onboarding process right? Be sure to incorporate these 13 questions.

I won’t bury the lede: The one thing you’re likely missing from your remote onboarding process is what I call a “ work preferences survey.”

The concept is by no means novel. You want to better understand the working style of a new employee. What do they tend to get annoyed by in a work environment? What communication style do they default to? How might they prefer to receive feedback.

When you’re co-located, it’s easier to answer these questions. You can read body language to surmise that a co-worker is annoyed with you. You can sense that the atmosphere is tense during a group meeting. …


You may be asking yourself this as a manager, right now. I am too.

My heart is breaking. Yours might be too.

Last week was a reminder of how unfathomably messed up our world is. In the wake of the killings of George Floyd, Breonna Taylor, Ahmaud Arbery — and too many others — I’m disgusted, horrified and saddened.

If you’re like me, you may be trying to process what your role can be to fight racism and racial injustice. As a family member. As a citizen. And, as a leader of a team in your workplace.

That last role is an important one. As managers, we are leaders. Not merely taskmasters of when a deliverable is supposed to get done. …


When an employee is underperforming while remote, it’s tough to know exactly what to say and do. Here’s a path you can pursue to manage a remote employee who is slipping.

An experienced manager will tell you that it’s always easy to manage a remote employee when they’re performing well.

But what about when they’re not? What do you do when a remote employee is underperforming?

Answering this can feel complicated. Given the uncertainty and fear during these times of COVID-19, some of our team members might be experiencing greater mental burden and emotional distress than usual. Many employees are caretakers for others right now, and others may be having a difficult time coping with the social isolation and the precarious state of our world.

As leaders, we want to be sensitive and empathetic to the fact that these are indeed challenging times for us all — and yet at the same time, we have standards, expectations, and goals that we’re accountable to. It can feel hard to know precisely what to…


Here’s an exact agenda template to use and 5 key best practices to make sure you get the most out of your remote 1-on-1 meeting.

If I told you, of all the things you were transitioning from being in-person to online, that your remote one on one meeting would be most critical…

Would you believe me?

To be frank, I’m not sure I would believe myself. When it comes to remote leadership (or leadership in general, for that matter), there are no silver bullets.

Yet, if there’s one thing a remote manager should spend a disproportionate amount of time investing in, the data points to remote one-on-one meetings.

Based on our 2018 survey of 1,182 managers, 88% of them said that their one-on-one meetings positively affect their team’s performance to a moderate or somewhat high degree. Additionally, Google’s famous 2009 manager research code-named “Project Oxygen” affirms this, as they found that higher-scoring managers were more likely than lower-scoring managers to have frequent one-on-one meetings with their team members. …


You want your team to feel connected remotely… but how do you do it without cheesy games and activities? Here are 8 ways to get virtual team building right.

Virtual team building is top of mind for you.

Now that your team isn’t working in the same office anymore, the things you used to say to each other in the hall — a simple “hello” in the mornings or a smile at someone as you walked by their desk — are absent. Gone are post-lunch catch-ups over coffee or asking about how a coworker’s weekend was when you go to fill up your water bottle.

So what do you do?

You google “virtual team building”… And what you find are instructions for how to hold a virtual happy hour and a game where you guess fun facts about team members. …


Care about remote team morale? These critical questions to ask remote employees can help support your team as a manager.

During these uncertain times, many of us as leaders might feel beholden have answers — not questions — for our team. Questions to ask remote employees are likely not top-of-mind.

We’re expected to have answers to things like, “ When will we be able to go back into the office?” or “ Will certain team members will have their jobs still in a few weeks?” or “ What’s the outlook of the business six months from now?

It’s natural and understandable. Answers, not questions, seem to be our focus right now as leaders.

Yet in order to do our job well as leaders, questions are what can offer insight, understanding, and resolution — more than we might imagine. …

About

Claire Lew

CEO of Know Your Team (http://knowyourteam.com). My life’s mission is to help people become happier at work.

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