Clare KnightIs this the new way to think about Customer Success?Here in the UK, Customer Success is a fairly new concept. In the US, it’s more widely known thanks to companies like Gainsight and Totango…Mar 14, 2019Mar 14, 2019
Clare KnightWhat exactly does your Customer Success Manager do?If you’re in a company that uses external software tools then you will probably have heard of Customer Success. You will also likely have…Nov 15, 2018Nov 15, 2018
Clare KnightThe Curse of Silos in SaaS StartupsI work at Akkroo, a SaaS start up of around 40 employees (at the time of writing this). Year on year we are making leaps and bounds in the…Aug 20, 2018Aug 20, 2018
Clare KnightTaking the LegoⓇ Approach to Customer SuccessStepping on a piece of LegoⓇ can be painful, just like restructuring your Customer Success team. So what’s the key to making it work?Jun 6, 2018Jun 6, 2018