Good first step to address this perception in the market head-on. Unfortunately, the history of strife in the community about Bitcoin’s development direction is feeding this along with the scammy crap being pulled by Roger Ver and Bcash for the last few months and the pump and dump again today. The perception of wrongdoing is running hard right now.
Coinbase is the trusted brand in the market, but thousands of crypto community members that have pointed hundreds of thousands of newbies to your brand are going to be telling friends and family to buy elsewhere and will be helping them to pull out. Pre-holidays was really bad timing on this when they will all be going home to questions about Bitcoin and Bitcoin Cash.
I want to believe that this is a combination of crazy coincidences, but I am certainly thinking about how I will help my friends, family, and business associates move.
Coinbase announced January 1 for BCH without trading and then dumped coins and trading at same time as difficulty for BTC increasing, pre-holiday just in time for Ver and team to take advantage and manipulate the market. It doesn’t look good, no matter the reality.
Perception is always reality. While you won’t change a lot of minds, you can certainly make moves to stem the tide. None of us want to spend the holidays playing Bitcoin tech support, so you’ve got that going for you.