PinnedCliff TooherLeaders vs BossesA while ago I saw a very interesting video that compared Dick Winters and Herbert Sobel’s leadership styles. The two men were real soldiers…9 min read·Jul 31, 2022----
Cliff TooherWhen You Have Nothing You May Have SomethingI know the title seems a bit odd but hear me out on this one. Writing often takes time as the writer has to research the topic and then put…2 min read·Nov 15, 2022----
Cliff TooherKeywords Why They Are ImportantAre keywords important in blogging? Yes they sure are. But, why are they important and can that help a blogger get revenue? Yes sure they…4 min read·Jun 29, 2022----
Cliff TooherYou Could Have Done MoreI recently had an experience with a customer who was really quite defeatist in their attitude. Yet, I still tried my best to do what I…4 min read·Jun 11, 2022----
Cliff TooherWriting a book?I have often thought about writing a book about what it has been like working in call centres. I have been a front line operator for about…2 min read·May 23, 2022----
Cliff TooherWrite, Learn, EarnFrom what I see here on Medium there is a lot of content that is geared to writing content that draws audience and earns the writer money…4 min read·Apr 28, 2022----
Cliff TooherWhat? Are You Kidding Me? You Really Want The Answer to That?In my job I get a lot of questions. Most are common. Things like can this be covered by the warranty? How much is that going to cost? When…4 min read·Apr 3, 2022----
Cliff TooherI Want Your Name And Employee Number — NO!Customers don’t call to ask about the weather or say hey you guys are awesome, though that does happen. They call because they want to…4 min read·Mar 14, 2022----
Cliff TooherHow To Respond To a Customer Satisfaction SurveyMany people think a survey is about the product. Actually it’s about the rep who handled your call.3 min read·Feb 17, 2022----
Cliff TooherFacts And Stats Are What Drive Decisions In Call CentresDid you know that there are lots of facts about Sulfur. Like it’s atomic number, it’s 16. Sulfur is not a metal therefore it has no…3 min read·Feb 3, 2022----
