PinnedCliff TooherLeaders vs BossesA while ago I saw a very interesting video that compared Dick Winters and Herbert Sobel’s leadership styles. The two men were real soldiers…Jul 31, 2022Jul 31, 2022
Cliff TooherWhen You Have Nothing You May Have SomethingI know the title seems a bit odd but hear me out on this one. Writing often takes time as the writer has to research the topic and then put…Nov 15, 2022Nov 15, 2022
Cliff TooherKeywords Why They Are ImportantAre keywords important in blogging? Yes they sure are. But, why are they important and can that help a blogger get revenue? Yes sure they…Jun 29, 2022Jun 29, 2022
Cliff TooherYou Could Have Done MoreI recently had an experience with a customer who was really quite defeatist in their attitude. Yet, I still tried my best to do what I…Jun 11, 2022Jun 11, 2022
Cliff TooherWriting a book?I have often thought about writing a book about what it has been like working in call centres. I have been a front line operator for about…May 23, 2022May 23, 2022
Cliff TooherWrite, Learn, EarnFrom what I see here on Medium there is a lot of content that is geared to writing content that draws audience and earns the writer money…Apr 28, 2022Apr 28, 2022
Cliff TooherWhat? Are You Kidding Me? You Really Want The Answer to That?In my job I get a lot of questions. Most are common. Things like can this be covered by the warranty? How much is that going to cost? When…Apr 3, 2022Apr 3, 2022
Cliff TooherI Want Your Name And Employee Number — NO!Customers don’t call to ask about the weather or say hey you guys are awesome, though that does happen. They call because they want to…Mar 14, 2022Mar 14, 2022
Cliff TooherHow To Respond To a Customer Satisfaction SurveyMany people think a survey is about the product. Actually it’s about the rep who handled your call.Feb 17, 2022Feb 17, 2022
Cliff TooherFacts And Stats Are What Drive Decisions In Call CentresDid you know that there are lots of facts about Sulfur. Like it’s atomic number, it’s 16. Sulfur is not a metal therefore it has no…Feb 3, 2022Feb 3, 2022