Hi Alexander, I’m in Australia so you can imagine my frustration, I’ve just got off the phone with a guy in Holland and this is the email I sent, it includes a clip of the problem
Hi, I was just speaking to David in The Netherlands.
I purchased my Airbike in February and it was delivered in middle of March. The order number is:
When my Airbike goes over the smallest bump the motor turns off and I have to accelerate from zero. Please see the two videos attached.
I had been dealing with technical support in China after I contacted the Facebook page.They decided it was an e-brake problem and sent me a replacement e-brake to fit myself. I did this but the problem is exactly the same.
Also the Airbike only reaches 20km/hr on flat ground.
I was also given settings from technical support and programmed these in but no change in poor performance.
I have not had any response from Facebook or China and extremely frustrated
I am requesting a replacement bike.
Videos links below
https://www.youtube.com/watch?v=PLlh_J9xygA typical bump size
https://www.youtube.com/watch?v=BHIePJOq_ HQ power cut out
Can I please get confirmation that some action is being taken as I’ve given up on China