In a world where people’s expectations are constantly changing, businesses need to think about new ways of working to succeed.

Image copyright: Chris Guy

At the Vision conference last year, Mark Curtis from Fjord touched on this as part of his presentation about living services. He talked about “living operations” when describing the organisational change needed both from a culture and operations perspective as part of the “digitisation of everything”.

I found it an inspiring topic and have been thinking about how this concept impacts the communications environment and more specifically communications planning.

To give some context, I have come from a world where…

Gioconda Beekman

Communications Consultant, Interim and Strategic Projects.

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