Why Should I Choose a Cloud Telephony Service for Business?

Vinay Arora
Nov 2, 2019 · 2 min read

In the early days, the Telephone system required an operator whose job was to connect calls between users but after technological progress, now users can easily connect their calls by dialing a few numbers. The telephone, as we know it, was invented by “Alexander Graham Bell” for traditional communication purposes. Just a few decades before the cloud telephony service, traditional PBX systems were used by businesses, which was quite expensive. In previous days, SMEs and Startups required significant investment to install the Physical PBX system in various office locations. But today, cloud telephony is the most popular subject in the business world for lead generation and customer engagement.

Because of Cloud telephony, Now it possible for SMBs and Startups to analyze the voice workflows without using any Physical PBX system. Cloud telephony technology has transformed the traditional phone system to a business PBX system which has cloud based calling service. Cloud telephony service for business made it simple for private enterprises to handle and understand the telephony functionality such as make and receive calls, call transfer, click to call, audio and video conference and so on. Here are some important factors that will encourage you to adopt this technology:

Business Process Integration: With the help of cloud telephony technology, enterprises integrate everyday communications with business communication apps that increase the efficiency of the business process. As a result, business process integration enhances automation feature in the workflow and improve business productivity.

Control Over Modes of Communications: Cloud based calling service put enterprises leading from the front, enabling them to choose what features they need. It also allows users to call anytime from anywhere through their portable devices like smartphones, tablets, and laptops.

Mobility and Ease of Use: Today, SMEs and Startups do most of their work through smartphone devices. However, it’s a perfect option for enterprises to operate from anywhere at any time. Its 24*7 business availability feature ensures that no calls going to be missed.

Time Management and Efficiency: If you are facing business challenges to maintain inbound calls of customers then its call data analytics feature gives you complete access to the reports. It helps SMEs to plan their marketing campaign after analyzing voice workflows of customers calls and manage their time.

Quality Customer Service: As the business grows, so too do the challenges, but with the help of PBX on the cloud, enterprises can easily call customers and employees to increase collaboration. It will improve the call-taking efficiency and increase employee staffing which is very important for SMEs and Startups companies.

All types of organizations can improve their business communication with the help of cloud telephony services. It’s PBX on Cloud is the perfect business process automation software to reduce routine manual tasks to boost productivity.

Top on Medium

Ed Yong
Mar 25 · 22 min read


Top on Medium