It’s a much more intuitive design process that’s hard to outright automate or leave to writers or content marketers.
Chatbots: an interview with Chris Messina, inventor of the hashtag
Fabricio Teixeira

I've been through this same problem.

The team created a long spreadsheet with intentions and bot answers (created by content marketers), but when we built a prototype from those answers, it just didn't feel quite right, then we needed to rewrite ourselves to make more sense.

Show your support

Clapping shows how much you appreciated Clóves Cardoso’s story.