Top 15 Business Process Outsourcing (BPO) Companies in 2018

Interested in Engaging One of the Best BPO Providers to Support Your Company?

Outsourcing specific business processes such as answering phone calls, managing data, or processing orders or applications can make your business more efficient and improve customer service.

If the thought of passing off customer service calls, application vetting, and data management brings you a sense of relief, consider investing in a business process outsourcing (BPO) company.

We curated a list of the top 15 BPO companies from around the world based on:

  • Client interviews
  • Market presence and awards
  • Work portfolio
  • Experience

Use this Clutch-verified list to begin your search process and find a BPO company that saves you time and money.

**This list is a snapshot of Clutch’s rankings on November 12, 2018.

List of the top-performing BPO companies based on client reviews

List of the Best BPO Companies

1. Invensis

Invensis is an outsourcing agency headquartered in Bangalore, India with offices in Wilmington, Del. and India. Founded in 2000, Invensis has 379 employees.

Minimum Project Size: $1,000+

Hourly Rate: <$25 /hr

Service Focus: Non-Voice BPO/Back Office Services (50%), Voice Services (50%)

Read full-length, verified reviews of Invensis or contact them directly.

2. Go4Customer

Go4Customer is a call center headquartered in Noida, India with various offices in India, the United Kingdom, and the United States. Founded in 2004, Go4Customer has over 250 employees.

Minimum Project Size: $1,000+

Hourly Rate: <$25 /hr

Service Focus: Voice Services (75%), Non-Voice BPO/Back Office Services (25%)

Read full-length, verified reviews of Go4Customer or contact them directly.

3. Ameridial

Ameridial is a contact center headquartered in North Canton, Ohio with offices in Bangor, Maine and Greenville, S.C. Founded in 1987, Ameridial has 197 employees.

Minimum Project Size: $1,000+

Hourly Rate: <$25 /hr

Service Focus: Voice Services (75%), Non-Voice BPO/ Back Office Services (25%)

Read full-length, verified reviews of Ameridial or contact them directly.

4. A1 Call Center

A1 Call Center is a contact center headquartered in Noida, India. Founded in 2009, A1 Call Center has over 250 employees.

Minimum Project Size: $1,000+

Hourly Rate: <$25 /hr

Service Focus: Non-Voice BPO/ Back Office Services (50%), Voice Services (50%)

Read full-length, verified reviews of A1 Call Center or contact them directly.

5. Acquire BPO

Acquire BPO is a global business outsourcing agency headquartered in Pasig City, Philippines with offices in Dallas, Melbourne, Dominican Republic, and the Philippines. Founded in 2005, Acquire BPO has over 1,000 employees.

Minimum Project Size: $1,000+

Hourly Rate: <$25 /hr

Service Focus: Non-Voice BPO/Back Office Services (60%), Voice Services (40%)

Read full-length, verified reviews of Acquire BPO or contact them directly.

6. 4D Global

4D Global is a medical billing company headquartered in Chennai, India with an office in Scottsdale, Ariz. Founded in 2015, 4D Global has 23 employees.

Minimum Project Size: $1,000+

Hourly Rate: <$25 /hr

Service Focus: Non-Voice BPO/ Back Office Services (50%), Voice Services (50%)

Read full-length, verified reviews of 4D Global or contact them directly.

7. Trupp Global

Trupp Global is a BPO company headquartered in Bangalore, India. Founded in 2010, Trupp Global has 18 employees.

Minimum Project Size: $1,000+

Hourly Rate: <$25 /hr

Service Focus: Non-Voice BPO/ Back Office Services (60%), Voice Services (30%), Transcription (10%)

Read full-length, verified reviews of Trupp Global or contact them directly.

8. Callbox

Callbox is a sales and marketing agency headquartered in Encino, Calif. with offices in Singapore, Australia, and the Philippines. Founded in 2004, Callbox has 178 employees.

Minimum Project Size: Undisclosed

Hourly Rate: Undisclosed

Service Focus: Voice Services (75%), Non-Voice BPO/ Back Office Services (25%)

Read full-length, verified reviews of Callbox or contact them directly.

9. SupportYourApp

SupportYourApp is an outsourcing solutions agency headquartered in Kyiv, Ukraine with an office in Wilmington, Del. Founded in 2010, SupportYourApp has over 100 employees.

Minimum Project Size: $1,000+

Hourly Rate: <$25 /hr

Service Focus: Non-Voice BPO/ Back Office Services (50%), Voice Services (50%)

Read full-length, verified reviews of SupportYourApp or contact them directly.

10. IQ BackOffice

IQ BackOffice is a leading finance, accounting, and human resources outsourcing company headquartered in El Segundo, Calif. with offices in India and the Philippines. Founded in 2002, IQ BackOffice has over 280 employees.

Minimum Project Size: $5,000+

Hourly Rate: Undisclosed

Service Focus: Non-Voice BPO/Back Office Services (35%), Financial Accounting (35%), Voice Services (30%)

Read full-length, verified reviews of IQ BackOffice or contact them directly.

11. SunTec India

SunTec India is an IT outsourcing company headquartered in New Delhi, India. Founded in 1999, SunTec India has over 1,000 employees.

Minimum Project Size: $1,000+

Hourly Rate: <$25 /hr

Service Focus: Non-Voice BPO/ Back Office Services (75%), Voice Services(25%)

Read full-length, verified reviews of SunTec India or contact them directly.

12. GCS

GCS is a contact center solutions provider headquartered in Salisbury, N.C. with offices in New York City, Boston, and the Philippines. Founded in 2001, GCS has 43 employees.

Minimum Project Size: $1,000+

Hourly Rate: <$25 /hr

Service Focus: Voice Services (35%), Non-Voice BPO/Back Office Services (25%), Transcription (25%), HR Consulting & Outsourcing (15%)

Read full-length, verified reviews of GCS or contact them directly.

13. Worldwide 101

Worldwide 101 is a staffing company headquartered in New York, with offices in Los Angeles, the U.K., and France. Founded in 2009, Worldwide 101 has over 100 employees.

Minimum Project Size: $1,000+

Hourly Rate: <$25 /hr

Service Focus: Non-Voice BPO/ Back Office Services (50%), Voice Services (50%)

Read full-length, verified reviews of Worldwide 101 or contact them directly.

14. DialAmerica

DialAmerica is a teleservices provider headquartered in Mahwah, N.J. with offices in New York City, Cleveland, Charleston, S.C., and Athens, Ohio. Founded in 1957, DialAmerica has over 1,200 employees.

Minimum Project Size: $1,000+

Hourly Rate: <$25 /hr

Service Focus: Voice Services (75%), Non-Voice BPO/ Back Office Services (25%)

Read full-length, verified reviews of DialAmerica or contact them directly.

15. Arise

Arise is a business process outsourcing agency headquartered in Miramar, Fla. with offices in Atlanta, Orlando, and Canada. Founded in 1994, Arise has over 1,800 employees.

Minimum Project Size: $1,000+

Hourly Rate: <$25 /hr

Service Focus: Non-Voice BPO/ Back Office Services (75%), Voice Services (25%)

Read full-length, verified reviews of Arise or contact them directly.


For help creating a shortlist of business process outsourcing companies, contact Jack O’Connor at jack@clutch.co.

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