…ation is also aging. An executive of a Chinese investment bank made two predictions. In the future, China will be the “world’s largest elderly home” and will have the “world’s largest population of robots”.
This turned out to be one of the most significant things I ever learned in my career. Giving people your full attention is often far more crucial than solving their immediate problems.
The best thing I could do was be there, and let them go on being themselves.