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Mitch Goldman
Mitch Goldman

9 Followers

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Jun 7, 2018

Engaging Older Adults and Their Families for Health Care Planning

Background and Business Problem A physician-led start-up based in Austin, TX (“FuturePlans”) offers health care planning services to chronically ill older adults (“members”) via synchronous online video interaction with a clinical facilitator. Although the service is member-facing, the company initially engages with insurance companies, who then provide contact information for eligible members. FuturePlans is…

Healthcare

4 min read

Healthcare

4 min read


Jun 7, 2018

Improving the Incident-Reporting Process in a Health Care Organization

Background & Business Problem Austin Regional Clinic (“ARC”) is a multi-specialty medical group with 23 clinic locations and over 1 million annual outpatient visits. Administrators receive fewer than 100 staff-generated reports of errors and safety incidents per year. According to published studies, incidents occur in approximately 2% of all non-hospital patient encounters. …

Healthcare

5 min read

Healthcare

5 min read


Jun 7, 2018

Nice to Meet You

I am a clinical nurse with over 15 years’ experience in informatics, human-centered design, and quality improvement. Patient care… health technology… process improvement… How do we get from there to design research? Easy: Just imagine the nursing empathy gene, but repackaged for organizational problem solving and exploring user needs. I’m “aggressively collaborative.” I listen. I ask questions. And then I listen some more.

User Research

1 min read

User Research

1 min read

Mitch Goldman

Mitch Goldman

9 Followers

Nurse.Empathizer.Researcher

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