A physician-led start-up based in Austin, TX (“FuturePlans”) offers health care planning services to chronically ill older adults (“members”) via synchronous online video interaction with a clinical facilitator. Although the service is member-facing, the company initially engages with insurance companies, who then provide contact information for eligible members. FuturePlans is…
Austin Regional Clinic (“ARC”) is a multi-specialty medical group with 23 clinic locations and over 1 million annual outpatient visits.
Administrators receive fewer than 100 staff-generated reports of errors and safety incidents per year. According to published studies, incidents occur in approximately 2% of all non-hospital patient encounters. …
I am a clinical nurse with over 10 years’ experience in informatics, human-centered design, and quality improvement.
Patient care… health technology… process improvement… How do we get from there to design research? Easy: Just imagine the nursing empathy gene, but repackaged for organizational problem solving and exploring user needs.
I’m “aggressively collaborative.” I listen. I ask questions. And then I listen some more.
I value curiosity, flexibility, and comfort with uncertainty.
