Background and Business Problem

I am a clinical nurse with over 10 years’ experience in informatics, human-centered design, and quality improvement.

Patient care… health technology… process improvement… How do we get from there to design research? Easy: Just imagine the nursing empathy gene, but repackaged for organizational problem solving and exploring user needs.

I’m “aggressively collaborative.” I listen. I ask questions. And then I listen some more.

I value curiosity, flexibility, and comfort with uncertainty.

Case Studies

Let’s talk about health care design research and strategy

Mitch Goldman

Nurse.Empathizer.Designer

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