Cognitive ViewSales Agent Evaluation with Call Monitoring and ScoringAs customer centricity in businesses continues to increase, the importance of call centers and agent-customer interactions has come into…Jul 19, 2019Jul 19, 2019
Cognitive ViewSpeech Analytics: The Driving Force for Better Business Practices and Customer Experience AnalyticsGone are the days when providing the best customer experience analytics was a matter of intuition or experience. In this day and age of…Jun 29, 2019Jun 29, 2019