A Crypto Trading Platform to Meet the Standard of Traditional Finance Markets

Covesting has set the Benchmark in Support for the Cryptocurrency Industry

Cohen Nutley
Sep 7, 2018 · 2 min read

Covesting has largely drawn upon its strengths with the highly professional and transparent Team’s vast experience and background in traditional financial markets. Covesting have brought the best of the financial industries practices across, and merged that with the best of the prosperous cryptocurrency market.

The defining differentiator between Covesting and any other cryptocurrency exchange being the quality and standard of its support.

“From the very beginning we set the bar high and aimed to build the best support in the industry. Our benchmark is the traditional financial industry when it comes to 24/7 coverage, response and resolution time, and overall customer satisfaction, rather than the crypto space where the current level of customer support is often questionable.” said Vitaly Sokolaynsky, Covesting’s Head of Support.

With this being a major priority for Covesting, the team has monitored its support service performance and deliverance stats very closely over the last 6 months since even before the Beta was released in May. The results of which have been more than good, rather outstanding — being compared against the industry averages for ​​traditional financial and insurance services. The goal now being to maintain this standard, or even more so improve upon it as the full launch of the platform takes place over the coming months.

Measured results from several of the support key indicators include:

  • Customer Satisfaction — Covesting scored 94%, over the 91% Industry Average.
  • First Time Reply — Covesting averaged 1.34 hrs, as opposed to 18.10 hrs Industry Average.
  • New Tickets — Covesting received 2,307 new calls, considerably higher than the Industry Average of 1,726.
Covesting provides customers with 24/7 multilingual online support, in 16 languages to date.

Setting the Benchmark for the Crypto Industry

Further setting the industry standards, Covesting will be the first cryptocurrency exchange to obtain a DLT (Distributed Ledger Technology) provider license. What this means for investors using the platform is that they are protected, as the license ensures Covesting operates with full legal compliance for both cryptocurrency and fiat, clear policies and procedures, with compulsory independent annual audits. First and foremost however, the DLT license provides certainty that the exchange has been properly validated to verify it has the capability and financial resources necessary to ensure data and asset security, and that it is a sustainable business model over the long-term.

For more information head to Covesting.io or join the community on Twitter, Facebook, or Telegram to stay in the loop.

Cohen Nutley

Written by

“Don’t just tell people your dreams, show them”…

Welcome to a place where words matter. On Medium, smart voices and original ideas take center stage - with no ads in sight. Watch
Follow all the topics you care about, and we’ll deliver the best stories for you to your homepage and inbox. Explore
Get unlimited access to the best stories on Medium — and support writers while you’re at it. Just $5/month. Upgrade