People come, people go, but their legacy lives forever…
It was a another crazy afternoon in August, our busiest month of every year. It’s a time of the year where the day starts and is over within a blink of an eye. You are doing everything in your power to keep your head above water. There have been times I have had to excuse myself and go scream at the bathroom mirror with tears rolling down my face due to the overwhelming stress. Hard to believe that you could be stressed from having too much business, right? Believe me… it happens. It happens when you have hundreds of scooters coming in for service all at one time, not enough team members to handle the work load, tired team members that have worked 14 days straight with no break, and customers upset because they can’t fathom the fact that their scooter is going to take a month to repair [and the honest reason being that you had to pull your technicians from the service department and bring them in the showroom to sell because you are selling too many scooters!].
[Disclaimer: My personal growth has led me to handle these situations much better! ☺]
People handle this type of chaos in many different ways, but me? I pray. More often than not, God answers and delivers.
That busy August afternoon, a young man came into the dealership to purchase brake pads for his scooter…I remember him looking at me and saying, “You guys are busy. Do you need help?”
I just looked at him and said, “You start tomorrow at 9:30am.”
It was the shortest interview I ever held and Alex Wester worked for New Scooters 4 Less part-time through school and was one of the best techs I ever had on the team. He was God’s answer to my prayer that day.
As an entrepreneur, I have been blessed to have the opportunity to share my experience with classes at the University of Florida. Professor Rossi teaches Principles of Entrepreneurship at UF and has invited me in each semester to share my story. I have had the opportunity to meet amazing students through these speaking engagements and one of these individuals was Hailey Blanco. From the moment I met Hailey I knew that she had ‘it.’ She carries herself with such confidence and has the most infectious positive attitude of nearly any person I have ever met. She knows what it means to enjoy life.
Hailey came to see me shortly after my presentation to inquire about an internship with New Scooters 4 Less. That internship lasted only a few hours. Things became incredibly busy one afternoon and the phone was ringing off the hook as I was headed out the door for a meeting. Hailey didn’t even hesitate. She jumped up, grabbed the phone, and in the sweetest, most genuine voice I ever heard answered, “Thank you for calling New Scooters 4 Less, this is Hailey. How may I help you?” Shaina, our manager, and I looked at each other with the same pleasantly surprised look of “Yea… we need to hire her.” I emailed her that night and explained that an internship simply wasn’t going to work out. We were hiring her onto the team. In her short time with us, she gave so much. I am a better person just for getting the opportunity to know her.
Oh… and if it is your turn to drive the RV to Vanderbilt at 3am, get Hailey to be your navigator and co-pilot. She will share some AMAZING life stories with you! ☺
Other times you find blessings under unexpected circumstances. Shawn had purchased a scooter from us that just happened to be one of those extremely rare problematic scooters. Honestly, it got to the point where when Shawn showed up to the shop, you thought to yourself, “Oh gosh… What now?” [Bad I know. We learned a lot through the experience.] To say that Shawn was frustrated during that time would be an understatement. I know I would have been irritated if I were him [always put yourself in the customer’s shoes].
The good news? We were able to work out the issues with his scooter and get them taken care of under the warranty. The better news? Our team built such an amazing relationship with Shawn that he naturally became part of the team.
We asked Shawn to come and teach customers how to ride scooters during back to school rush and be our ‘temp help.’ He did and was AWESOME! Customers loved him! He made the experience more fun because he could instantly connect with customers with his outgoing personality.
Shawn didn’t remain temporary help for long. He related to customers so well that we had to bring him on to the team. I laugh sitting here writing this thinking of the first time I heard Shawn answer the phone, “Thank you for calling New Scooters 4 Less, where 2 wheels are better than 4. This is Shawn. How can I help you?” [Forever engrained in my head. Thank you Shawn!]
As weird as this sounds… I am thankful that Shawn’s scooter was a pain-in-the-ass scooter [again… for any customers / potential customers reading this, it is extremely rare. We sell hundreds of scooters each year and for us to think that every single one would be perfect would be naive. We know stuff is going to happen once in a while. It’s how we handle the situation when it does happen that matters.]. Without the problems Shawn had, I don’t think we ever would have become as close as we did and he never would have worked here. Everything happens for a reason.
These 3 individuals have finished school and are moving on to the next chapter of their life. It’s never easy to say goodbye, but it has been an honor to play a role in their lives. Our team at New Scooters 4 Less has definitely been made better because of their time with us and they will forever be members in the New Scooters 4 Less Hall of Fame.
Alex, Hailey, and Shawn. I love you guys. Thank you for helping me be a better leader and entrepreneur. #FamilyForever