8 Deadly Wastes of Retail Operations

1. Defects

2. Overproduction

3. Waiting

4. Non-value-added processing

5. Transportation

6. Inventory

7. Motion

8. Employees/Workforce

  • Get to know their strengths and utilize their passions. Happier employees are more productive.
  • Provide a schedule and hold them accountable for it.
  • Compare their efforts to their teammates in similar roles. If Sara can fulfill 100 orders a day, why can Ben only fulfill 50?


  • Defects
  • Overproduction
  • Waiting
  • Non-value-added processing
  • Transportation
  • Inventory excess
  • Motion waste
  • Employee/people waste



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