COMNIOCustomer Experience 101: Cancelling Service Should Be Pleasant, Not PainfulIn other words, breaking up shouldn’t be so hard to do.Jun 27, 2016Jun 27, 2016
COMNIOinOmnichannel Customer Service3 Lessons We Learned About Social Media Marketing On TwitterQuickly, a shout-out to our good friend, fellow Austinite, and street artist Mike Johnston (aka Truth) for the artwork (above).Jun 23, 2016Jun 23, 2016
COMNIOA Small Request For Our Friends Rockin’ An Extra ChromosomeIn case you didn’t know, we’re involved with a non-profit dedicated to the higher educational needs of adults with Down syndrome, Ruby’s…Jun 23, 2016Jun 23, 2016
COMNIOThe Diary Of A Recovering CSR: Becoming A MommyI started working in the BPO (for those of you that don’t know, BPO = business process outsourcing) industry when I was 23 years old…Jun 23, 2016Jun 23, 2016
COMNIOinOmnichannel Customer ServiceThe Diary of a Recovering CSR: MondaysLike everyone else, I’ve been dreading Mondays! It’s 7:30 p.m. and my shift starts in 30 minutes. I swiped my ID as I entered the building…Jun 6, 2016Jun 6, 2016
COMNIOinOmnichannel Customer Service4 Keys To Keeping Customers HappyRecently, I made an online purchase with a reletively new company. Upon receiving my merchandise, I found it was not exactly what I wanted…May 19, 20161May 19, 20161
COMNIOWTF Is 2FA? (And Why You Need To Know)This morning, I read a headline that likely caused a lot of panic…May 19, 2016May 19, 2016
COMNIOThe Best Way To Get More Likes On FacebookWe’re very active on social media and we’ve learned a lot of very important lessons about how to use social media — mostly through trying…May 14, 2016May 14, 2016
COMNIOSeeking: Two (2) Paid Summer Internships In Austin, TexasLooking for paid summer internships in Austin? See below — we have two!May 14, 2016May 14, 2016
COMNIO3 Takeaways From The 2016 Small Business FestivalSmall businesses are important to every community and we love helping great businesses thrive — especially local businesses in Austin…May 14, 2016May 14, 2016