ConcordantOne Tech NOC Help Desk Services
Today to run your IT business successfully various problem combating techniques are a must, every firm with its own IT professionals today faces problems and lags in technology and to resolve these errors in house is one hell of a task which not only eats up the productivity but also brings down the profits and causes ambiguity. We at concordantOne Tech provide you the best IT solutions and have come up with our NOC Help Desk services which are especially for IT firms which face a lot of day to day trouble. ConcordantOne Tech NOC Help Desk is your one stop rescue to all the IT problems, we offer 24x7 Help Desk support to the MSP customers and according to their convenience the Help Desk interaction can be via call or chat. Things at the Help Desk go step by step and thus we would validate the issue further create a ticket and form the primary troubleshooting steps. This does not simply end here so just incase with our primary steps your problem is not resolved it will be taken care of by the specialists from the particular department, the NOC Help Desk at ConcordantOne Tech is more customer friendly than ever.
The NOC Help Desk does the daily maintenance tasks and monitoring for you in the background in a completely secure manner, the NOC ensures the backups are running just fine and that the server performance is exactly how it should be. The proactive maintenance and event log alerts are remediated with specified SLA’s.
NOC Help Desk being all the more a client confronting service promises superior communication abilities when contrasted with the NOC engineer, a NOC tech would have better specialized/investigating abilities and aptitude.
A help work area would not manage Server issues or reinforcement issues however the NOC tech manages both, server issues and reinforcement issues.
The NOC Help Desk has a colossal number of ticket volumes and if there are insufficient assets set up then it would expand the holding time of the client. The majority of the MSPs can’t locate the right match of NOC help work area. Presently the issue with this suggestion is that the majority of the MSP don’t discover the help work area and a NOC that are in the same geological zone. Our comprehension of the business sector circumstance and our objective to think of arrangements that takes care of your demand have helped us thought of the answer for coordinate both the administrations by utilizing our NOC administrations with our Chat help-work area Add-On and give prevalent administration that gives you higher overall revenues as well as believability with your clients. Our assistance deskinteracts with end client on talk. The accessibility of administrations at the snap of a catch, then makes a ticket in your PSA, performs beginning investigating and goes on to NOC for remediation is the most cost productive administration accessible for any business firm today. You could incorporate the advantages of both the administrations at one stage and improve first contact resolutions and consumer loyalty experience.
OUR US OFFICE:
20 California St. 7th FL
San Francisco, CA 94111