Justin GainesinConsumerAffairs for BrandsAre you asking the right questions?Time to re-evaluate your customer feedback collection strategies.Jan 2, 2017Jan 2, 2017
Justin GainesinConsumerAffairs for BrandsHow to analyze reviews and get the most out of customer feedbackTaking a critical eye to reviews about your brand is a little thing that makes a big impact.Nov 7, 2016Nov 7, 2016
Justin GainesinConsumerAffairs for BrandsCould your business be losing customers to the competition?In 2013, a customer service study from Accenture revealed as many as 66% of consumers switched brands or businesses due to poor customer…May 3, 2016May 3, 2016