Customer Service Tips, Contact 121 blogs and more
1. KNOWLEDGE OF A PRODUCT
You don’t know what questions your customer can have. Therefore, comprehensive knowledge about the product that offers your company is necessary…
1. INCREASE USAGE:
Live chat usage has grown from 30% in 2009 to 52% in 2013
2. HIGH CUSTOMER SATISFACTION RATES:
Contact 121 can provide 24x7x365 inbound call and email services to handle the absence reporting of your employees on your behalf.
This is supported by an extensive reporting structure which includes: