List of Skills You Should Learn To Be A Good Customer Service Representative

Contact 121
Aug 28, 2017 · 2 min read

1. KNOWLEDGE OF A PRODUCT

You don’t know what questions your customer can have. Therefore, comprehensive knowledge about the product that offers your company is necessary. You should know the features of this product, how it works, how to use it correctly, and all the rest of basic information about it.

2. ATTENTIVENESS

Don’t underestimate your customers. Often, we as customers experience lack of attention from people who are responsible for customer service. It’s certainly not a pleasant feeling, so focus on what your customers say. Be an active listener; try to demonstrate initiative during conversation.

3. APPROPRIATE COMMUNICATION

Listen to what your customers say, Answer concisely and accurately. Relevant to speak in optimistic tone. Thanks to this it’s easier to establish a good relationship with your customers. Match your words in the right way so that customer gained confidence in you and your company.

4. PATIENCE

Take time to find out what your customer needs. If you calmly listen to what your customer has to say, you can save time by avoiding possible misunderstandings. Don’t try to as soon as possible get rid of your customers. It’s a frequent mistake which can undetermined a positive opinion about your company.

5. EMPATHY

Thanks to the empathy you will be more effective in solving problems, which concern products offered by your company and the customers.

6. HONESTY

Honesty is profitable both of you and your customers. All half-truths, attempt to conceal information relevant to customers, usually and badly for the reputation of your company. Be honest, even if the information that you have for your customer isn’t pleasant.

7. ADAPTIBILITY

Every customer is different so you have to be flexible. Each of us has better and worse days, even your customers. That’s why sometimes it’s good to be forgiving, even for customers in a worse mood. Remember, be firm for rude customers, but always calm.

8. WORK ETHIC

Conscientiousness is highly appreciated by customers. An employee who is responsible for contacts with clients should be the highest ethical work standards. This is a person who represents the company. Customers really appreciate scrupulous workers, particularly when they solve their problem.

9. SELF- CONTROL

That’s what makes a professional in the eyes of your customers. Always be calm. Even if some customer is rude, you must remain calm. Of course, you don’t have to be a punching bag for customers. If you feel that, some customer exceeds the limits and becomes rude, be calm but firm.

10. RESPONSIBILITY

Don’t be afraid to take responsibility. Of course this is perfectly understandable. If you are offering a service or selling a product, as a representative of your company, you are responsible for their proper functioning. Even if a customer make a mistake with your product and spoil it, try to help them.

CONTACT 121

Contact 121 is an award-winning Contact Centre and Business Process Outsourcing Company — providing services to some of the largest companies in Adelaide, Sydney and Australia wide.

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Contact 121
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