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Contact Point 360

Contact Point 360

Can Work at Home Solutions Make Customer Experience Management Disaster-Proof? | ContactPoint 360

Organizations will be feeling the financial impact of the 2020 coronavirus pandemic for years to come. Seemingly overnight, consumer…

Sep 15, 2020

Can Work at Home Solutions Make Customer Experience Management Disaster-Proof? | ContactPoint 360

Sep 15, 2020

Contact Point 360

Guide: Forecasting in the Contact Center | ContactPoint 360

Reliable forecasting is vital to the quality of any contact center, regardless of the type of business you run.

Jun 20, 2020

Guide: Forecasting in the Contact Center | ContactPoint 360

Jun 20, 2020

Contact Point 360

6 Pillars of CX Transformation | ContactPoint 360

Customer experience or CX is a critical area of differentiator for a business. Find out 6 key aspects you need to focus on for a…

Jun 10, 2020

6 Pillars of CX Transformation | ContactPoint 360

Jun 10, 2020

Contact Point 360

Are chatbots the future of customer service? | ContactPoint 360

If you think this article is going to talk about how robots will replace humans by the end of 2025, I’m sorry to burst your bubble but…

May 13, 2020

Are chatbots the future of customer service? | ContactPoint 360

May 13, 2020

Contact Point 360

Mental Health During COVID19 and the Solutions to Combat It | ContactPoint 360

Many people like the idea of working from home. You can work in a familiar environment without commuting, there are no distractions, and…

May 7, 2020

Mental Health During COVID19 and the Solutions to Combat It | ContactPoint 360

May 7, 2020

Contact Point 360

5 Tips for Training Your Contact Center Employees To Be More Empathetic | ContactPoint 360

Why is empathy so crucial for business? Why can’t you just make the best product that’s out there or offer the best service possible and…

May 4, 2020

5 Tips for Training Your Contact Center Employees To Be More Empathetic | ContactPoint 360

May 4, 2020

Contact Point 360

4 Proven Ways to Inspire Your Employees to Care About Your Customers | ContactPoint 360

Customer service is a paradoxical business function. Although the nature of customer requests are repetitive by nature, your customer…

May 1, 2020

4 Proven Ways to Inspire Your Employees to Care About Your Customers | ContactPoint 360

May 1, 2020

Contact Point 360

A 4-Step Guide To Practicing Empathy In Customer Service | ContactPoint 360

Empathy is quickly becoming yet another hollow buzzword in business circles around the world. Several businesses treat it as a goal they…

Apr 30, 2020

A 4-Step Guide To Practicing Empathy In Customer Service | ContactPoint 360

Apr 30, 2020

Contact Point 360

Move Contact Center to Working From Home: How to Transition Contact Center Staff to Work from Home…

How Do Customer Service Agents Work from Home?

Apr 22, 2020

Move Contact Center to Working From Home: How to Transition Contact Center Staff to Work from Home…

Apr 22, 2020

Contact Point 360

HIPAA Compliance Guidelines for Working at Home | ContactPoint 360

Even before the recent onset of Covid-19, companies have increasingly preferred that employees telecommute as it results in higher…

Apr 22, 2020

HIPAA Compliance Guidelines for Working at Home | ContactPoint 360

Apr 22, 2020

Contact Point 360

Contact Point 360

ContactPoint 360 is pioneering the next phase of BPO customer experience and contact center support solutions. https://contactpoint360.com/

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