CRM and ERP systems are two significant tools that help organizations looking to increase their operational efficiency. Each system offers its own set of features and capabilities, but when combined together, they can create a powerful platform that help businesses manage customer relationships, streamline processes, and improve decision-making. In this…

The customer relationship management software solutions act as a digital Rolodex for businesses. With the right and efficient features, CRM software like ConvergeHub can help you grow sales by tracking customer activities, from nurturing leads to closing sales and maintaining the loyalty of customers. As a result, it helps you…

The Key Performance Indicators in a company’s CRM consist of a number of predetermined measurable goals, which are deemed vital for its success. Customer Relationship Management’s KPIs or Key Performance Indicators are meant for evaluating the success of specific activities that an organization is engaged in, for the growth of…

CRMs are a useful tool for businesses but many entrepreneurs have not implemented one yet. They consider it to be too much of a burden and can’t afford to spend a great deal of time and resources on it. But in this way, they prevent themselves from capitalizing upon the…

While working on CRM platform, users often face situations when they have to call the customer or lead, and so they have to login to a completely different telecommunication system just to make that phone call, wishing all the time that these two applications could be merged. Saving time and…

Following up on contracts and agreements is a major part of every business process. But how well do you manage it can differentiate you from the others! Because today when things have become so competitive in the business world — Can you afford to waste 25 percent of your daily…

Mistakes in sales have serious consequences! While we all tend to believe that we do not commit any bloopers, in reality there is nothing called full-proof in sales. That’s because creating one good sales approach and sticking to it lifetime never serves the purpose. …

CRM software helps businesses manage their customer relationships. However, only a minimal percentage of small businesses admit of benefiting from their CRMs. Why is it so? Statistics suggest: 1. Most existing CRMs are enterprise-based that do not cater to the specific needs of small and medium sized businesses. 2. Small…

When most of us start implementing inbound marketing, the primary concern that worries most of us is finding enough leads in the sales funnel. But then once that is over, and we have a lot of leads, what concerns us more is trying to figure out who are really interested…