The term “Chatbot” is in trend these days and the year of 2016 is pretty much declared as the year of Chatbots. But after talking to multitude of people in last two months we found following problems while discussing Chatbots with industry people who are new to its current concept, especially considering the fact that Chatbots are not something totally new:
1. People are not sure about the definition of a conversational Bot, at what point a Bot becomes a conversational Bot?
2. What makes a Bot good? What are the attributes that define their quality?
3. How narrow a…
Natural interfaces, with users expressing their needs in natural language, are the new way to engage customers.
Handling a natural language request is typically a 3-step process:
Understand -> Act -> Respond
Let’s describe it with a simple flight information example, where the user asks “What’s the status of FR 8542?”.
Bots are the new black, everyone wants to build one.