How to Actively Create (And Lead) a Culture That Attracts the Best Talent
Written By: Kyle Musser
When it comes to the business of building your company and growing your brand’s influence, the reality is nothing matters more than the people that you attract into your business.
But more than just attract, what matters more than ever is the experience of working with your brand.
Whether you’re a startup, a local brick and mortar retail business, or an established brand… the reality is there’s much more to our creative work than just making money, punching the clock, stacking that 401k, etc.
I think about this a lot when it comes to hiring, growing, and leading a team here at DCLabs HQ.
So even if you don’t have any full-time team members to lead (yet), remember the old saying…
“Build your house on the rocks, not on the sand.” 💭
I say this because right now I’m exactly where some of you that are reading this might be. DCLabs is still pretty much a solo shop with contractors that come on from a project to project basis.
But even with this purposely designed business model, I know just how important it is to have the proper values and principals in place from the start as you grow your business.
And while some of you might be wondering why I place such a high importance on this or even why the hell this matters. I mean… business is business, right?
Well lets just say I’ve worked for a few established brands where my initial thoughts going into the engagements was that I would have the freedom to express my ideas, share my thoughts, show my true authentic self, have fun, etc.
Basically a day in the business would be like Rob Dyrdek’s Fantasy Factory… right???
The fact is, most business culture’s are far from anything close to a day in the life at the Fantasy Factory.
But when it comes to culture, the reality is that any business (big and small) has the potential to fail if the (founder, entrepreneur, chief culture officer, etc.) doesn’t set the right tone from the beginning.
I mean forget throwing rocks in your big beautiful glass corner office. Instead, you’ll have to worry more about your business crumbling down because you and your chief culture officer didn’t put the effort into leading your culture-building efforts.
Looking back a bit, I remember the days when I worked in corporate consulting. And maybe this was just my experience but rather than allowing the freedom of expression and of course the ability to have some fun, it was more like this on a daily basis…
And I definitely don’t place blame for getting myself into the corporate suck, well anymore at least. But even throughout this first part of my career, I always thought to myself there has to be a better way of building culture within a brand.
A way in which the CEO wasn’t the only person to get his bonus... Yes, I actually worked for a company where the CEO took a bonus and no one else (500+) team members got one.
While that experience was the added fuel to the fire that pretty much push me over the edge, I know that it’s more than just money that motivates people.
If it was just about the paper, we wouldn’t hear headlines like…
“70% of people feel completely disconnected from their work.” 💭
Do you wake up every morning thrilled to go to the office? Does your work make you feel energized all day long? Do you…www.forbes.com
I’m quite aware that many of you have grown up in a world where the experience of business was never… well, let’s just say designed for creative self-expression.
Business by definition is meant to do a couple things — maximize profit and produce widgets as efficiently as possible so that capital and wealth formation is abundant.
That being said, there’s a cultural shift in business that’s been happening as the digital age continues to disrupt the nature of work.
And I’m well aware that there are plenty of businesses that are designed solely to serve a need and make a profit, I’m specifically speaking here to creatives, entrepreneurs, and young professionals who are either,
A) Building a business where at it’s heart it involves creative expression in service of consumer needs…
B) Searching for a brand through which allows them to express their highest creative potential…
So if either one of those sounds like you, let’s dive in…
Seth Godin talks about the 21st century nature of work and creative expression quite frequently.
Learn how to dance with your fears rather than eliminate them, and stand out in a crowded marketplace by embracing your…www.creativelive.com
Seth talks about and is a pretty loud voice in the fact that there needs to be major changes in how we approach things like education, creativity, and even how we work.
This might sound familiar, but it used to be something like…
You go to school, get your degree in whatever and then you work for a company (or two) for the duration of your career. Where over the course of 30 years or so you rise up the corporate ranks and then after you hit your vesting period you decide enough is enough of the work you really didn’t care about anyway… then you retire into days filled with purposeless activities that leave you dying a slow and sure death.
Sounds terrible huh?
If it does, keep reading because believe it or not Mr. or Mrs. Creative // Entrepreneur // Professional… there’s plenty to be hopeful for. :-)
Too many of us, business owners and employees alike have accepted the (false) fact that business is just business and how it’s been done is how it’s supposed to be done.
But I’ve always questioned, 🤔
is this really how business is supposed to be done?
See the truth is, I believe that many entrepreneurs have failed to live up to their potential as business leaders throughout much of the 20th century.
I say this because I’m noticing some interesting trends of which I believe are good for the business world (and society) as whole. And better yet, these trends are being embraced, implemented, and led by many of my peers.
So while many people (maybe even you) bash my fellow millennials for our “laziness”, “bad attitudes”, or “entitlement mentality”, the truth that we as a generation have made a decision to want more out of the experience of work.
This experience of work is exactly what Wharton Business School professor Adam Grant shares as he addresses the common thread among all human beings, not just my millennial peers…
“At the end of the day, we all want the same basic things out of work. Whether we’re Boomers, Gen Xers, or Millennials, we’re searching for interesting, meaningful jobs that challenge and stretch us. For jobs that allow us to support our lives and families outside work, earn respect and form significant relationships, and make a difference in the lives of others.” — Adam Grant 💭
A new generation has joined the workforce, and we can’t seem to figure out what they want. Some observers believe that…medium.com
Thanks for backing me up Adam Grant 👊🏼
And I speak for my peers (and many others) in saying that we’re (millennials) by no means lazy or entitled when it comes to our careers.
We just prefer to utilize the tools, technology, and resources that we grew up surrounded by to be as productive and efficient in our work as possible so that we can go do what really matters in life like…
1 — Spend time living life to the fullest by traveling and experience first hand all the beauty that the world has to offer.
2 — Find ways to solve all the shit that previous generations have broken (Climate, healthcare, pollution, poverty, education, etc.) by starting for-purpose businesses.
From what I see, the only reason that there’s a level of entitlement is because a good many of the experiments of the last 100 years of industrial fueled capitalism have just created bigger problems for future generations. Of which these problems just require more innovative, creative, and entrepreneurial thinking from today’s workers as a whole no matter what age demo.
And this is by no means meant to bash any of the entrepreneurs or business leaders that have paved the way for people like myself and have done so much to move society forward through years and years of innovations.
No, instead meant to highlight this reality…
“If you want to attract the best talent in a global marketplace, you’ve got to realize that working for you is an experience.” Kyle Musser, Chief Culture Officer DCLabs 💭
See like it or not, there’s a massive shift happening in the workplace.
According to Pew Research, as of April 2016 millennials have taken over the Baby Boomers in terms of America’s largest generation that’s alive today.
Millennials have surpassed Baby Boomers as the nation's largest living generation, according to population estimates…www.pewresearch.org
So like it or not Mom and Dad, we’re here to stay and we don’t plan on going anywhere anytime soon. 😉
This is why it’s more important than ever that my fellow business leaders and entrepreneurs all embrace the idea that…
It’s my belief that working for your brand (or DCLabs for that matter) should equate to more than just a paycheck. It should be an experience that where there’s an equal (if not greater) value exchange in favor of those that work for your business.
No matter your religion, Christian Pastor Andy Stanley shares it perfectly…
“Leadership is a stewardship and you’re accountable.” 💭
We’re called to do better as business owners in terms of the health, well-being, and overall happiness of our team members.
Question is, what are you (and your team) doing to make that happen on a consistent basis?
We all need reminders as to how we can do better as business owners, founders, entrepreneurs, and leaders. And for some of us (like myself), it’s good to have that seed planted even before we start growing and developing a team.
That’s why today I wanted to share these 7 tips that are meant to guide you on How to Actively Create (And Lead) a Culture That Attracts the Best Talent…
Tip #1 — Don’t just create culture, live it and embody it.
This is one of my favorites. But more than being just a favorite, this is something that you (and your team) have to constantly embrace.
Culture is not something that you talk about solely as a way to con people into working for you or as a PR // marketing tactic.
No, culture instead is the actual experience of what your business is to each of your team members and what it means to be a part of your brand.
David Cohen, founder & CEO of Techstars puts it like this…
“If you’re a startup founder, then one of your most important tasks is creating and nurturing a strong culture. But more than anything else, leadership means setting an example with your words, actions and attitude. Your brand is not your colors. It’s not what you say you are, it’s your values and how you act on those values at every point of contact with your customers and your employees.” 💭
Hubspot is a great example of the culture we're trying to build at Lendio. As a CEO that cares tremendously about…www.forbes.com
As entrepreneurs and brand builders, it’s your job to not only put in place values that drive your startup’s culture forward from the beginning. More importantly, it’s your job to intentionally implement your chosen values into every aspect of your business as you move down the growth pathway.
Example, here at the DCLabs one of our core values is the… 💡⚗
“Commitment to Continuous Experimentation”
And in living that core value out, I’m constantly encouraging my clients and team members to embody this when it comes to growing our brand here at DCLabs and our clients businesses that we work with.
Whether it’s investing in the health, well-being, and mindset of your employees like Buffer does,
Buffer makes it super easy to share any page you're reading. Keep your Buffer topped up and we automagically share them…buffer.com
Nice job Joel & Leo. 👏🏼
The truth is, we should all be running experiments in every aspect of our lives in such a way that you’re consistently in a state of “Kaizen”.
So whether you’re in the Idea Labs just forming your experiment, or you’ve successfully validated your experiment and are growing a team… ask yourself,
“Are we (you and your team) actually living out and embodying our core values as a team? Or, are we settling for less than we’re capable of?”
I also talked more about the idea of continuous experimentation in one of my recent Medium article’s…
Tip # 2— Leverage digital media to actively share your story.
As founder of a digital shop, I’m definitely a huge fan and advocate of using digital media as a medium to share your brand story. (No pun intended)
See what’s cool is that social media and digital technology gives pretty much everyone the ability to create compelling content and share your brand story with little capital and many times a relatively small investment of time // effort.
The reality is we all should be actively sharing behind the scenes of our brands if we want to attract the best talent.
It’s my view that people in general want to feel like their valued for more than just their effort in exchange for a paycheck and some benefits.
I know this because I’ve worked for businesses (and brands) that focused 80% of their effort on the bottom line, and 20% of effort on people. Which is why 80% of their people leave (or get fired)… myself included in this mix.
It’s a trend that I see all too often among my millennial peers and is something that I encounter quite often when having coaching sessions with fellow creatives and entrepreneurs when we are talking about talent acquisition and culture.
Every business (including yours) has a story to tell. And it’s within these micro-moments of engagement in the experience that is your brand where you are able to pull top talent in by immersing them into the story of your business’s purpose.
So whether you realize it or not, your audience not only is your conversational capital in terms of converting into paying customers. But it also could hold the future creative rockstar that you’ve been searching for.
So ask yourself…
“Are we doing the best job we can to leverage our social networks and our digital content in a way that attracts and engages new talent around our brand?”
Tip # 3— Don’t just focus on your customers, remember your team.
Many times, we get so busy trying to please our clients and our customers that we tend to forget that without a healthy culture and a highly engaged team, there would be no one left to serve our customers anyway.
It’s my belief that today’s work environment is just the beginning of radical changes that are yet to come in terms of how we work and collaborate.
Specifically speaking in terms of culture, it’s up to you to not only listen to your customers… but also to listen to your team members as well.
And I know that things like remote working environments, unlimited days off, all inclusive kitchens with endless snacks, etc., aren’t viable options for all businesses…
Having great company culture is no longer just an option. Today's workers consider it as much as they consider salary…www.entrepreneur.com
The reality is we all (as founders and biz leaders) have the ability to re-humanize the work-life experience and create something special for our teams every single day.
I say work-life because of the fact that for most of us, our work is what’s going to take up the most precious resource we have throughout our lives…
You don’t have to do crazy big things either. They can be simple perks like,
Bring your dog to work day…
Lots of companies offer employees a gamut of perks, from free food to gym memberships, and even free transportation to…fortune.com
Paying for and encouraging your employee’s healthy habits…
Join our passionate, talented, and collaborative team of strategists, designers, developers, and project managers.mightyinthemidwest.com
2 work from home days per week like Leadpages…
When you join Leadpages, you join an awesome team ready to help you reach your highest potential - and have fun along…www.leadpages.net
Organic foods and a bountiful array of healthy snacks like Dropbox…
Join Dropbox to grow your career. Engineer a growing family of products, develop an international business, and design…www.dropbox.com
Buying standing desk from our friends over at Chris Kang…
StandDesk.co offers the best adjustable height standing desks available! StandDesks help relieve back pain, keep you…www.standdesk.co
Take some time and think about how you can incorporate or even incorporate the human elements back into your business.
It’s never too early and it’s never too late to start…
Tip # 4— Get creative.
Don’t know if you’ve noticed the trend yet, but the nature of work (how, where, and what) has and is continually changing.
Example, as I write this it’s Saturday afternoon and I’m sitting in my loft apartment with a cup of coffee and college football Saturday blasting in the background. #goblue
And want to know a little secret???
Me sitting here in my “office”… aka my loft working on my “business” with my laptop isn’t much different than how I go about my growing my DCLabs majority of the time.
Now I know what some of you are thinking…
“Well, that’s just not suitable for my business or that’s just not possible for my field of work.”
I don’t disagree with that because I know from experience that there are many industries and circumstances in which working “remotely” or growing a “lifestyle business” isn’t possible.
But for just one minute shut off the rational side of your brain, and imagine IF you could create a culture in your business where you could allow your team members the flexibility to create how, when, and where they feel most comfortable.
What would that scenario look like for you in your business?
For most of you reading this, it most likely means that you start small and add to your team on a project to project basis as your business scales up.
This could mean hiring virtual assistants and using a service like our friends at Toptal…
Toptal enables start-ups, businesses, and organizations to hire freelancers from a growing network of the best custom…www.toptal.com
Or, it could mean using local peeps from a school near your biz HQ like Christina Nicholson shares in this Fast Company article…
I remember when I was in college studying to become a TV news reporter. I loved interning. I'd visit the local ABC…www.fastcompany.com
The point is, get creative when it comes to attracting and hiring people into your business. And remember this…
You never know where your next superstar is going to come from…
Tip # 5— Celebrate all experiments.
How many of you remember a coach back from high school where “good” was never “great” and there was always a better way to win?
Look, I get the fact that many of you reading this (myself included) are addicted to more. Come on, say it with me…
My name is (Kyle Musser) and I’m an addict.
There’s nothing wrong with wanting more and striving to create a great business and an abundant life.
But what’s dangerous is when you’re leading a team and your addiction doesn’t allow your team the space to celebrate experimentation.
This is especially pervasive in western culture where we’re fueled by addiction of more..
More, more, more.
In my own process of wanting more, there’s one thing I’ve come to realize along the pathway to profits and that’s this..
Today’s problems are what are going to lead to tomorrow’s biggest opportunities.
Whether you’re an entrepreneur or are in charge of a a creative team, the goal should be for you to lead your team and create a culture in a way that celebrates the process of expression.
And I’m not saying you don’t measure the outcomes, or that you that you stop to celebrate every win as if your team is only entitled to fully experience the wins and never the losses.
No I mean is that everything both “good” and “bad” ultimately can become great for your business.
I believe whole-heartedly that there are many “micro-learning lessons” through which can become the creative spark of genius needed to the next breakthrough in your business.
Whether they are initially celebrated as successful or unsuccessful experiments isn’t the point.
Point is to celebrate this process of initiating, validating, and iterating ideas, projects, etc.
The businesses that are going to stand out in a world of constant innovation are going to be the ones that foster a culture that embraces a responsible commitment to continuous experimentation.
And this doesn’t have to be some crazy big change of culture. It can be as simple as creating and utilizing a Slack channel where every Friday your team checks in with their biggest win and biggest lost of the week.
Or for those of you that work in a physical office or cow0rking space, it could be a implementing open beer:30 sessions every Friday where everyone is encouraged to share lessons from the pathway to unlimited profits.
The Factory is a coworking community in downtown Grand Rapids, Michigan.workthefactory.com
Speaking from experience, any time you can have the personalized connection in-person, I encourage you to take advantage of that. 👥👥👥
You don’t have to make it a big event or put tons of planning // resources into it. Instead, just use create some sort of forum that allows for collaboration and connection among your team members.
And for those of you that are visual learners (like me), here’s a pretty cool (and funny) resource I found too…
Does your organization appreciate the little things you've learned? Do you applaud colleagues who do their jobs well…management30.com
Oh, and here’s a great video from Steve Blank and inc. magazine where he talks about how he encourages founders and entrepreneurs to adopt similar thinking…
The serial entrepreneur and creator of the lean innovation movement describes to Inc. president Eric Schurenberg the…www.inc.com
Tip # 6— Build community around your brand.
When it comes to building an epic brand that stands out, I personally immediately think about one thing and that’s this…
This by far is what’s going to help your business stand out among your peers in whatever niche you’re in.
See, we’ve gone through an era of deceptive “branding” where brands were more or less created as vehicles through which 5th Avenue Ad Execs could help companies sell more stuff.
And what’s sad is that it didn’t matter the consequences that associated with the products that many of these so called “brands” were selling either.
Just think back to when you were a kid and ask yourself what your typical meal looked like. If you’re like most people, your “food” wasn’t actually food at all. Or what I would consider food anyway. 😏
Either way, you’ll probably see the point I’m getting at.
Since your brand’s most important asset is the people in your community, wouldn’t it make sense that you intentionally build a culture that supports people’s overall well-being, happiness, and success?
Whether it’s your customers or specially speaking here in this post today your team members, I would like to think that most of you reading this have the ability to holistically care for everyone that interacts with your business.
We’ve moved into the social age where anyone from your customers, to your team members, and even your cooperators have the ability to interact and feel a deeper connection to whatever you’re team is creating.
And if you want to just create and sell tons of widgets so that you can buy a yacht… all the best to you. 👍🏼
But if you want to create something that’s going to last and stand out from the crowd, you are going to have to intentionally focus your efforts on building and enhancing the lives of your community.
Why you might be asking?
Well, community is one of the common threads of life for literally thousands of years. As a species, we’ve been coming together in our tribes to share stories, build deeper connections, and create experiences with like minded people for much longer than of you reading this can remember.
And when I look at the brands that are having success today, whether they are small niche communities or large well-known brands, the reality is they have one thing in common and that’s the focus on their communities.
Here’s a few examples of what I’m talking about…
Pat Flynn “Food Truckr Community” — Which started off as a small side project has now become a full-blown business which Pat actually partnered with another brand to help expand it…
The BEST RESOURCE on the web to help you start and run a successful food truck business. From how-to guides to…foodtruckr.com
Starbucks Coffee “My Idea Community” — I know that many of you may have your issues with bucks but, they are always searching for and crowd-sourcing feedback from their audience. In fact, this community sub-brand has 150+ members which has resulted in 300+ product innovations…
These are our Starbucks Idea Partners. They'll be online to listen to your ideas, ask questions, tell you what we're…mystarbucksidea.force.com
SueBZimmerman✨ aka “SueBee Instagram Queen” — She’s built a massive community and tribe where she has built a great business on the 3 pillars of profit pathway success: Content, Community, and Coaching…
Sue B. Zimmerman is the founder of Susan B. Zimmerman Enterprise and SueB.Do. As an internationally recognized speaker…suebzimmerman.com
Pencils of Promise “For Purpose Business” — Starting with an overseas excursion and a near death experience, Adam Braun has built one of the most impactful for purpose businesses of the current day. And not only is he inspiring thousands of others to help out in their mission, he’s also created a movement and community around doing business for purpose…
Dale Partridge · In this podcast: Listeners will learn how to make the leap from career to dream, how to rally people…startupcamp.com
These are just some examples. Point is that you (and me both) should all be doing our best to l0ok out for our communities.
Whether it’s starting a private Facebook Group, creating Slack channels, opening up community forums on your membership site, etc.
I know personally I have hundreds of ideas on how we can build community and foster collaboration here at DCLabs.
The takeaway is just to focus on starting small and think about how community will not only will help drive outcomes like innovation, new product development, sales, hiring, etc. But also how you and your team can also do the little things to make people’s lives better with every interaction that people have with your business.
My man David Siteman Garland from put together this list of 12 Keys to Community Building that’s pretty epic…
This question comes up all the time in my email, Facebook, Twitter, real life, etc.: "How do I build an audience?" or…therisetothetop.com
Tip #7 — Have fun and don’t take yourselves too seriously.
When it comes to business, many of tend to put up walls that inhibit us from being who we are as people.
People say things like “Be more professional” or “That’s not acceptable at work.”
However, the answer becomes…
“By who’s standards are we talking?”
The reality is when it comes to your culture and how you run your business, part of your values should to give your team members the freedom to express themselves for who they are as people.
Ever seen the show Fantasy Factory???
***Watch that, it’s awesome.
Who in their right mind wouldn’t love a work in a place like that?!?! And again, I know that every work situation can’t be as epic as that.
But the reality is we all have a choice when it comes to where we work or how we intentionally build the culture within our brand. Especially you founders and entrepreneurs out there reading this.
Part of your job is to lead the charge as Chief Culture Officer. And in doing that, you should want to allow the freedom and breathing room for your teams to have fun!
This is something I forget quite often and when I get into serious mode. Great news for me is that I’m usually called out by someone either on my team or my girlfriend who keeps me in check reminding me to enjoy myself or do something different.
The fact of the matter is that happier people produce more creative work, get more stuff done, and live better lives based on my experience.
So why not create a culture that fosters happiness, encourages creativity, and helps people in the process?
And what’s cool is that when your business focuses on culture building, not you’ll not only attract the best talent because they see you in “GSD — Get shit done” mode while still having fun. But you’ll also give your brand equity a boost by just sharing and documenting the fun things that you and your team are a part of…
At the end of the day, we all have a choice when it comes to the culture we create or the culture we embrace.
Now, it’s up to you. 😬
Culture shouldn’t just be something that you talk about. It should be something that you lead and live out every single day of your business…
TAKEAWAY: Which one of these 7 tips that are meant to show you How to Actively Create (And Lead) a Culture That Attracts the Best Talent are you going to implement into your culture building efforts within your brand?
Be sure to leave your comments below and share it with a friend…
And if you’ve found this valuable, I’d be much appreciated if you could leave a HEART below… 💙
I’m Kyle Musser,
Founder and CEO (Chief Experiment Officer) of digitalconversionlabs.com. Come check out what we’re up to and be sure to check out our FREE RESOURCES by clicking on the link below the image…
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