Senior Product Designer @Netflix. Formerly @ZURB and @FollowUpThen. Human Centered Human with a focus on centering humans.
Arrogance is a dangerous beast in product design. That’s not a generalization or an accusation of the field. It’s not common but I’ve seen it and it can throw things way off course.
User journeys are important. Incredibly important. In fact, I don’t think product designers as a collective have truly discovered the depth of user journeys.