Courtney MartyninHumans of XeroTime is linear. Customer journeys are not.Why we should think in episodes and interaction loops, rather than straight lines and funnelsMay 17, 20202May 17, 20202
Courtney MartyninHumans of XeroFuture of facilitation: digital blueprinting on a global scale (Part 2)In Part 1 of my retrospective on digital facilitation, I explained how our team abandoned traditional methods of service design for a…Dec 5, 20191Dec 5, 20191
Courtney MartyninHumans of XeroFuture of facilitation: digital blueprinting on a global scale (Part 1)You’ll often see service designers working in big rooms with walls of post-it notes and rolls of butcher’s paper, trying to synthesise…Dec 4, 20192Dec 4, 20192