How good Customer Support helps with chargebacks

Customer Support can be directly correlated to your chargeback rate. This is easily trackable and can be optimized.

Bad customer experience motivates people to find help elsewhere.

Collecting the right data to support your chargeback response team

To build a strong chargeback response process, you need to be collecting the right data.

How to build a Chargeback Response

CNP Chargebacks for e-commerce platform with physical goods delivered

Winning chargebacks is tricky. Often times you’ll see two identical cases, one you lose and one you win. The best you can do is provide a thorough, well documented case…