Courtney BodeHow good Customer Support helps with chargebacksCustomer Support can be directly correlated to your chargeback rate. This is easily trackable and can be optimized.Jun 9, 2017Jun 9, 2017
Courtney BodeCollecting the right data to support your chargeback response teamTo build a strong chargeback response process, you need to be collecting the right data.Jun 5, 2017Jun 5, 2017
Courtney BodeHow to build a Chargeback ResponseCNP Chargebacks for e-commerce platform with physical goods deliveredMay 26, 2017May 26, 2017
Courtney BodeBuilding a Fraud Prevention Manual Review QueueThe good, the bad, and the just plain stupid as experienced by building a queue from the ground up.May 18, 2017May 18, 2017
Courtney BodeBuilding a manual order review process with a focus on keeping an Order Decline Rate under 2%In this quick How To I’ll break down the high-level crucial steps required to build a manual review team that maintains a low decline rate…Apr 11, 2017Apr 11, 2017