Courtney JordanDancing with the unknown: My odyssey to the depths of long COVID and backA series of unfortunate eventsDec 27, 20231Dec 27, 20231
Courtney JordanShow downloaded fonts in IllustratorI keep running into this issue and forgetting where to find this, so wanted to make sure that I documented it for next time, for all of us!Sep 14, 20231Sep 14, 20231
Courtney JordanAwesome teas from a tea connoisseur, or teas I have loved that you should tryAs a lifetime tea drinker, I wanted to share some teas that I really have loved over the years, both looseleaf and in the bag. I try lots…Mar 10, 20232Mar 10, 20232
Courtney JordaninBootcampBrontosaurus & other erroneous design decisions caused by human error due to insufficient dataAs a member of Generation X, I grew up when there was a pretty finite number of dinosaurs, and none of them were feathered. One of them was…Mar 9, 2023Mar 9, 2023
Courtney JordaninBootcampCreate UX scorecards to benchmark impact and measure improvementAs head of UX and content strategy teams at a tech startup, as well as the founding UX team member, I created two UX scorecards to…Feb 15, 20231Feb 15, 20231
Courtney JordaninBootcampGuiding UX principles to base your design system and UX framework onWhen working for a startup, there’s so much to do! As a UX team of one or the founding UX team member, you need to rely on doing just…Feb 8, 2023Feb 8, 2023
Courtney JordanCalculate the true cost of supporting your free usersAs the creator of a self-service channel and driver of growth for a B2B SaaS tech startup, I work closely with support agents to optimize…Feb 1, 20231Feb 1, 20231
Courtney JordaninBootcampUX recommendations to improve the connected experience and engagement of LinkedInI’ve been a LinkedIn user from I believe around 2007, or around the time it first came out. As such, I have alternated between being a…Jan 30, 2023Jan 30, 2023
Courtney JordaninBootcampHow to build a self-service strategy from the ground upSeveral years ago, the B2B SaaS company I was working at did not have a self-service strategy — its Help center was not the talk of the…Jan 27, 2023Jan 27, 2023
Courtney JordanAccount activation email best practicesIn redesigning an account activation flow, it’s important to alleviate customer concern and build trust. Polished emails and a…Jan 20, 2023Jan 20, 2023