Courtney Jordan – Medium

Courtney Jordan

Courtney Jordan

Dancing with the unknown: My odyssey to the depths of long COVID and back

A series of unfortunate events

16 min readDec 27, 2023

--

1

Dancing with the unknown: My odyssey to the depths of long COVID and back

--

1

Courtney Jordan

Show downloaded fonts in Illustrator

I keep running into this issue and forgetting where to find this, so wanted to make sure that I documented it for next time, for all of us!

1 min readSep 14, 2023

--

1

--

1

Courtney Jordan

Awesome teas from a tea connoisseur, or teas I have loved that you should try

As a lifetime tea drinker, I wanted to share some teas that I really have loved over the years, both looseleaf and in the bag. I try lots…

6 min readMar 10, 2023

--

2

--

2

Courtney Jordan
in
Bootcamp

Brontosaurus & other erroneous design decisions caused by human error due to insufficient data

As a member of Generation X, I grew up when there was a pretty finite number of dinosaurs, and none of them were feathered. One of them was…

8 min readMar 9, 2023

--

Brontosaurus & other erroneous design decisions caused by human error due to insufficient data

--

Courtney Jordan
in
Bootcamp

Create UX scorecards to benchmark impact and measure improvement

As head of UX and content strategy teams at a tech startup, as well as the founding UX team member, I created two UX scorecards to…

3 min readFeb 15, 2023

--

1

Create UX scorecards to benchmark impact and measure improvement

--

1

Courtney Jordan
in
Bootcamp

Guiding UX principles to base your design system and UX framework on

When working for a startup, there’s so much to do! As a UX team of one or the founding UX team member, you need to rely on doing just…

2 min readFeb 8, 2023

--

--

Courtney Jordan

Calculate the true cost of supporting your free users

As the creator of a self-service channel and driver of growth for a B2B SaaS tech startup, I work closely with support agents to optimize…

4 min readFeb 1, 2023

--

1

--

1

Courtney Jordan
in
Bootcamp

UX recommendations to improve the connected experience and engagement of LinkedIn

I’ve been a LinkedIn user from I believe around 2007, or around the time it first came out. As such, I have alternated between being a…

6 min readJan 30, 2023

--

UX recommendations to improve the connected experience and engagement of LinkedIn

--

Courtney Jordan
in
Bootcamp

How to build a self-service strategy from the ground up

Several years ago, the B2B SaaS company I was working at did not have a self-service strategy — its Help center was not the talk of the…

14 min readJan 27, 2023

--

--

Courtney Jordan

Account activation email best practices

In redesigning an account activation flow, it’s important to alleviate customer concern and build trust. Polished emails and a…

4 min readJan 20, 2023

--

Account activation email best practices

--

Courtney Jordan

Courtney Jordan

Storyteller, process optimizer, relationship builder, stakeholder uniter, experience creator. MS, HCI/AI/UX. Traveling this life w my soulmate and awesome teens

Following

See all (2,008)

Help
Status
About
Careers
Blog
Privacy
Terms
Text to speech
Teams